Payment Policy

At Jeff & Diane Toronto, we provide a range of secure payment options. Available methods can vary by country and checkout currency. Please verify which options are shown at checkout for your location.

Contact: info@jeffdianetoronto.ca
Website: jeffdianetoronto.ca

1) Accepted Payment Methods

Payment methods displayed at checkout may include (availability varies by region):

Shop Pay
Credit/Debit Cards: Visa, Mastercard, Maestro, American Express
Apple Pay
Google Pay

The list above is indicative. Only the methods shown at checkout are available for your order.

2) Currency, Pricing & Fees

Unless stated otherwise, prices are displayed in Canadian Dollars (CAD).
Your bank or payment provider may charge currency conversion fees or foreign transaction fees if you pay in a different currency.
Any import duties or taxes charged by customs are separate from your payment to us and remain the customer’s responsibility.

3) Payment Security

All transactions are processed over a secure SSL/TLS connection.
We do not store full card details on our servers.
Card and wallet payments are handled by reputable, PCI-DSS compliant payment processors.
For your protection, we may perform automated fraud screening. Orders that fail verification may be canceled and refunded.

4) Authorization, Captures & Order Processing

Orders are processed after successful payment.
In some cases your bank may place a temporary authorization hold; if the order is canceled or fails, the hold will be released per your bank’s timelines.
If pricing, stock, or verification errors occur, we may void or refund the payment and notify you.

6) Failed or Declined Payments

If your payment is declined:

Confirm that your card details and billing address match your bank’s records.
Check that your card or account has sufficient funds and is authorized for international/online purchases.
Try another payment method or contact your bank for assistance.

7) Refunds

When a refund is approved (e.g., for an eligible return per our Return Policy), we issue it to the original payment method within 14 days after the returned item is received and approved.
Original shipping fees are non-refundable unless required by law.
After we process the refund, your bank or payment provider may take 3–10 business days to post funds back to your account (timelines vary by institution).

For damaged/defective or incorrect items, please email info@jeffdianetoronto.ca with your order number and clear photos so we can assist quickly.

8) Chargebacks & Disputes

If you believe there is an unauthorized charge or billing error, please contact us first at info@jeffdianetoronto.ca so we can investigate and resolve it promptly.
Initiating a chargeback without contacting us may delay resolution.

9) Invoices & Records

An order confirmation is emailed after checkout.
If you need a formal invoice or billing update, reply to your order email or contact info@jeffdianetoronto.ca with your order number.

10) Contact

Questions about payments? We’re here to help.
📧 info@jeffdianetoronto.ca

Payment Policy