Shipping & Delivery Policy

At Jeff & Diane Toronto, we aim to deliver every order quickly, safely, and accurately.
Below you’ll find all the details regarding our processing, shipping times, and delivery procedures.

Contact: info@jeffdianetoronto.ca
Website: jeffdianetoronto.ca

1) Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive an email notification with your tracking number and a direct link to monitor your delivery status.

Please double-check your email (including spam/junk folders) to ensure you receive your shipping confirmation.

2) Estimated Delivery Time

Average delivery times range from 3 to 7 business days, depending on your location and local customs clearance procedures.
Delays may occasionally occur due to:

  • National holidays or peak shopping seasons

  • Customs inspections or import regulations

  • Unexpected carrier or weather-related disruptions

While we always do our best to ensure timely delivery, please understand that shipping times are estimates, not guarantees.

3) Shipping Origin

All orders are shipped directly from our trusted supplier in China.
This allows us to offer the latest collections and competitive prices without compromising on quality.

Depending on your country of residence, import duties or customs fees may apply. These charges are determined by your local authorities and are not included in our product or shipping prices.

4) Shipping Costs

Shipping fees are automatically calculated at checkout and depend on:

  • Destination country or region

  • Order weight and dimensions

  • Selected shipping method (standard or express, if available)

You’ll see the exact shipping cost before confirming your order.
In most cases, standard tracked shipping is used to ensure reliable delivery.

5) Tracking Information

Once your order is shipped, you’ll receive a tracking number via email.
You can use this number to track your parcel’s progress online at any time.

If tracking shows “Delivered” but you have not received your order, please check with neighbors, household members, or your local delivery office before contacting us.

6) Responsibility During Shipping

  • Once a parcel is marked as Delivered by the carrier, Jeff & Diane Toronto is not responsible for lost, stolen, or misplaced packages.

  • Please ensure your shipping address is accurate and complete before submitting your order.

  • Address corrections must be reported within 24 hours of placing your order to info@jeffdianetoronto.ca.
    After processing begins, changes may no longer be possible.

In the rare event of a carrier-related issue, we’ll do our best to help you resolve it, but we cannot guarantee reimbursement for lost items once marked as delivered.

7) Customs & Import Fees

International shipments may be subject to customs inspection, import duties, or taxes imposed by your local government.
These charges are the customer’s responsibility and must be paid upon delivery if applicable.

Refusal to pay customs fees may result in the order being returned or destroyed by customs. In such cases, refunds may be partially or fully forfeited depending on the circumstances.

8) Questions About Your Shipment?

If you have any questions or concerns regarding shipping or delivery, feel free to reach out to our team at:
📧 info@jeffdianetoronto.ca