Terms & Conditions

These Terms and Conditions apply to all purchases made through the official website of Jeff & Diane Toronto, located in Toronto, Canada, and reachable via info@jeffdianetoronto.ca.
By accessing or purchasing from jeffdianetoronto.ca, you agree to the following terms.

1) Applicability

By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
These terms apply to all offers, orders, and deliveries made by Jeff & Diane Toronto.

2) Product Information

We make every effort to ensure that all product descriptions, images, and pricing details on our website are accurate and up to date.
However, minor variations in color, texture, or appearance may occur due to lighting, screen settings, or manufacturing differences.

Jeff & Diane Toronto is not liable for typographical errors, incorrect product details, or slight color discrepancies that may appear on digital screens.

We reserve the right to modify or discontinue products at any time without prior notice.

3) Orders & Payments

  • Orders are processed only after full payment has been received.

  • Payment methods vary by region; available options will be displayed at checkout.

  • You are responsible for providing accurate billing and shipping information during checkout.

  • In the event of a pricing or stock error, Jeff & Diane Toronto reserves the right to cancel the order and issue a full refund.

All prices on our website are displayed in Canadian Dollars (CAD), unless otherwise stated.

4) Order Processing & Delivery

  • Processing Time: 1–3 business days

  • Estimated Shipping Time: 3–7 business days (depending on destination)

  • Fulfillment Origin: All orders are shipped directly from our supplier in China to ensure the best prices and fast global fulfillment.

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or other unforeseen circumstances.

Once your order is shipped, you will receive a tracking number via email.

We are not responsible for shipping delays or issues once the package has been handed to the carrier.

5) Returns & Cancellations

Please refer to our Return Policy for detailed information regarding return eligibility, process, and conditions.
Cancellations can only be requested within 24 hours after placing your order. Once processing has begun, cancellations may no longer be possible.

6) Liability

  • Jeff & Diane Toronto is not responsible for lost, stolen, or damaged parcels if the carrier tracking shows the order as delivered.

  • Responsibility lies with the customer to ensure that the shipping address provided is accurate and complete.

  • Address corrections must be submitted within 24 hours of purchase.

In case of any issues, please contact info@jeffdianetoronto.ca and we’ll do our best to assist.

7) Intellectual Property

All content on jeffdianetoronto.ca, including but not limited to text, images, designs, graphics, logos, and other media, is the exclusive property of Jeff & Diane Toronto.
It may not be copied, reproduced, or distributed in any form without explicit written consent.

Violation of these rights may lead to legal action.

8) Complaints & Support

We aim to provide excellent service and quality products.
If you have a complaint or concern, please reach out to us via info@jeffdianetoronto.ca.
We strive to respond to all inquiries within 5 business days.

For faster resolution, please include your order number and a clear description or photo of the issue.

9) Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada.
In case of disputes, the matter shall be submitted to the competent court in Toronto, Ontario.